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rd345 collects only the information needed to run your account and process transactions through payment methods like bKash and Rocket — nothing more. Access to our platform and the scope of this policy depends on your local law and eligible regions.
When you open an account with rd345, we collect the information you provide during registration — your name, contact details and the payment method you connect, whether that is bKash, Rocket or another supported channel. We also collect technical data your device sends automatically: IP address, browser type, session timestamps and pages visited. This data helps us verify your account, process wallet transactions and keep your session secure across devices. We do not sell your personal information to third parties. Where we share data with service partners — for example, payment processors that handle your bKash or Rocket transfer — we require those partners to apply the same data-handling standards we apply internally. Data shared for transaction processing is limited strictly to what that transaction requires. Retention periods follow our internal policy and any obligations that apply under the laws of your jurisdiction. Because access to rd345 depends on local law and eligible regions, the exact retention schedule that applies to you may vary. If you close your account, we retain only the minimum data required by applicable record-keeping obligations. For questions about what we hold, the contact routes in the Support section of this page are the right starting point.
Not every service you reach from an rd345 page is covered by this policy. Our policy applies directly to your account, your session activity and the data you submit through our platform. Third-party services — including external payment processors and game content studios — operate under their own data terms. Understanding the boundary helps you know who to contact when a data question arises.
Login credentials, session tokens and device identifiers used to authenticate your account are covered fully by this policy. We manage these records internally and do not share them with unrelated third parties.
Records of deposits and withdrawals made through bKash or Rocket pass through payment processors. Those processors have their own privacy terms. We share only the data that specific transaction requires and retain a record on our side.
Cookies and similar trackers we set on rd345 pages are covered here. They record session preferences, language settings and navigation paths. You can manage cookie preferences through your browser settings at any time.
Game content from studios available in the lobby, and any external links you follow from our pages, fall outside this policy. Those services set their own data terms. We recommend reviewing them before sharing information there.
You have meaningful choices about the data rd345 holds on your account. The clearest starting point is your account settings page — from there you can review the contact details and payment methods currently linked to your profile, and you can update information that has changed. If you spot an error in your registered name or email address, correcting it through account settings is the fastest path. For data you cannot edit directly — such as historical transaction records linked to a bKash or Rocket deposit — you can raise a correction request through our support contact. We will review it and respond through the channel you used to reach us. You can also ask what categories of data we hold, request that we delete data where no legal retention obligation applies, and ask us to confirm whether data about you has been shared with a third party. These requests do not require a specific form — a clear message through the published support route is enough for us to begin the review.
Open your account settings to see the personal details, linked payment methods and contact information currently on file. Any field you can edit directly is available there without contacting support.
Update your email, phone number or linked bKash number through the account settings fields. For records you cannot edit yourself, send a correction request through the support contact listed on this page.
If you want to know what data we hold, ask whether it has been shared, or request deletion where no retention obligation applies, contact us through the published support route with a clear description of your request.
For anything this policy does not resolve on its own, our support team is the right next step. Use the contact paths below — include your registered email so we can locate your account record quickly.
If you have a question about this policy, a data correction to request, or a concern about how your information has been handled, the routes below are where to start. Use the channel that suits you and include your registered account email in your message so we can locate your record without delay.
Open the live chat widget on any rd345 page while you are signed in. Raise your privacy question directly and our support team will pick it up through the same session.
Send your data or privacy request to the support email address published in the Help section of your account. Include your registered email and a brief description of what you are requesting.
The Help Centre linked from your account menu contains published policy documents and common request paths. Start there for quick answers before opening a support ticket.
We apply technical and procedural controls to keep your account data secure across web and mobile sessions. Your payment method details — whether you use bKash or Rocket — are handled by the relevant payment processor and are not stored in plain form on our servers. Session activity is logged to support account continuity across devices, not shared externally.
Account and transaction records are stored on secured infrastructure with access restricted to authorised internal roles. We do not store full bKash or Rocket account numbers in unencrypted form on our side of the transaction.
We use session cookies to keep you signed in across page navigations and preference cookies to remember your settings. You can clear or block cookies through your browser; doing so may affect some account functions.
We keep your data for as long as your account is active and for the period required by applicable record-keeping obligations in your jurisdiction. When retention is no longer required, we delete or anonymise the record.
When we update this policy, the revised version is published on this page with a new effective date noted at the top. Continuing to use your account after an update is posted means you have seen the revised terms.
These are the questions we hear most often from people reading this policy for the first time. If your question is not covered here, the support routes in the section above are where to take it.
No. rd345 does not sell your personal information to third parties. Data is shared only with service partners — such as payment processors handling your bKash or Rocket transaction — and only to the extent that specific service requires. Those partners are required to apply equivalent data-handling standards.
When you sign in from a mobile browser or app, we collect your device type, browser version, IP address and session timestamps. This supports account continuity across devices and helps us detect unusual access patterns on your account. We do not collect your phone's contacts, camera or other unrelated device data.
Start in your account settings page, where linked contact details and payment methods are visible. For a broader record of what we hold, send a request through live chat or the support email published in your account Help section. Include your registered email address so we can locate the right record.
You can request deletion of data where no legal retention obligation prevents it. Contact support through the routes on this page with a clear deletion request and your registered account email. We will confirm what can be removed and what must be retained under applicable record-keeping rules in your jurisdiction.
rd345 retains a record of your transaction on our side — amount, date and payment method type. The full processing of your bKash or Rocket transfer happens through those payment processors, which operate under their own privacy terms. We recommend reviewing the relevant processor's policy for details about how they handle your wallet data.
When this policy changes, the updated version is published on this page with a new effective date shown at the top. We do not send automatic notifications for every minor update, so checking this page periodically is the most reliable way to stay current. Material changes may be flagged in your account notice area.