Slots / Casino
These terms set out how your rd345 account works — what we commit to, what you agree to, and how both sides handle wallet activity, content access and support. Access to this platform depends on your local law and eligible region.
When you open an account with us, you enter into an agreement governed by the terms published on this page. These terms apply to every interaction you have with the platform — from browsing the lobby to initiating a wallet transaction through bKash or Rocket. We update these terms when our services, payment methods or regional eligibility conditions change. If we make a material change, we will post a notice in the account area so you can review it before your next session. Your continued use of the platform after a posted update means you accept the revised terms. If you disagree with any change, you can close your account by contacting our support team before using the updated services. We do not apply revised terms retroactively to transactions that were already completed. Eligibility is determined by your local law and the regions we can serve at any given time. We do not extend access where local law prohibits it. Wallet services — including bKash deposits and Rocket transfers — are processed through the payment rails shown in your account at the time of the transaction. We do not retain payment credentials beyond what is required to complete and record a transaction.
Not every aspect of your experience on this platform is governed by the same rules. These terms draw clear lines between account-level obligations, transaction handling, the content we host and the third-party services that connect to your session.
Rules for creating, maintaining and closing your account are fully covered here. This includes login credentials, session behaviour and the steps required to verify your identity before a withdrawal is processed through your linked wallet.
Deposits and withdrawals made via bKash or Rocket fall under these terms for the platform side of the transaction. The payment provider's own terms govern their side. We record every transaction in your account history for your reference.
Game content supplied by studios available in our lobby — including titles from Joker, CQ9, JDB, PlayStar and Bigtime Gaming — is licensed for display in the lobby. These terms cover your right to access that content; they do not transfer ownership or grant you any intellectual property right.
Any external service you reach from this platform — including payment apps, linked tools or external verification services — is governed by that third party's own terms. We are not responsible for how those services collect or handle data outside our platform.
These terms are not one-sided. You hold several practical rights that apply to your account and the data we keep about it. Understanding them helps you manage your account with confidence, especially when questions come up around wallet activity or session history. You can request a copy of your transaction records at any time by contacting support with your registered account details. If something looks wrong in your account — an incorrect name, an outdated contact number or a wallet entry you do not recognise — you can ask us to review and correct it. We will acknowledge the request through the contact route you used and follow up within the period shown in your account communications. If you want to raise a concern about how we apply these terms to a specific situation — for example, a disputed bKash deposit or a session that ended unexpectedly — you can open a query through our support channel. We will handle it according to the steps set out in our published process, not an ad hoc one.
Access your full transaction history directly from the account dashboard. Each bKash or Rocket entry is logged with date, amount and status so you can cross-check it against your mobile wallet statement at any time.
Contact support if your registered name, phone number or wallet reference needs updating. We verify the change against your account before applying it, so the correction process takes at least one exchange with our team.
If a specific clause in these terms is unclear in the context of your account, open a support query and reference the section you are asking about. Our team will respond with the specific application — not a generic response.
You may ask us to close your account at any time. Pending wallet transactions need to be resolved before closure is completed. Contact support to start the process and we will walk you through the remaining steps shown in your account.
Questions about a specific clause, a wallet entry or an account action under these terms can be directed to our support team. Use the route that works best for your situation — we handle policy questions through the same channels as account help.
Open the chat widget from any page in your account. It is the fastest route for questions about a specific wallet transaction or a term you want clarified before taking action.
Send a detailed query to our support address listed in the account contact section. Email works well for written records — useful when you need a documented reply about a bKash or Rocket wallet matter.
The help section inside your account covers common policy questions including transaction disputes, account updates and eligibility checks. Start here if you want to read the published answer before contacting the team directly.
We apply consistent practices across data handling, account security and policy updates. Knowing how we manage each area helps you understand exactly what these terms cover and where to go when something needs attention.
We keep your account and transaction data for the period required by the applicable policy framework. You can request details of what we hold by contacting support with your account reference. Retention periods are not indefinite and are reviewed in line with our published data policy.
We use session cookies to keep your account active while you browse the lobby or review your wallet history. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how account pages load on your mobile device.
Your account credentials are your responsibility. We recommend using a unique password and ensuring your bKash or Rocket wallet is only linked to a verified account. If you suspect unauthorised access, contact support immediately through live chat or email.
When these terms change in a material way, we post a notice in the account area before the new version takes effect. You can also request the current version of these terms in writing by contacting our support team at any time.
These questions cover what we get asked most often about how these terms apply to accounts, wallet activity and eligibility in Bangladesh.
Yes. The platform side of every bKash deposit and Rocket transaction is governed by these terms. The payment provider's own terms apply to their side of the transfer. Your full transaction log is available in the account dashboard so you can check both sides.
We post a notice in your account area before material changes take effect. Continuing to use the platform after the update date means you accept the revised terms. If you disagree, contact support to close your account before using the updated service.
Access depends on your local law and the eligible regions we can serve at the time. We do not extend platform access where local law prohibits it. Check the eligibility information in your account or contact support if you are unsure whether your region qualifies.
Contact our support team with your registered account details and request your transaction history. We will confirm receipt and provide the records through the contact route you used. Your dashboard also shows a running log of wallet activity including bKash and Rocket entries.
Open a support query through live chat or email and reference the specific clause or transaction in question. Our team will review the application against the published terms and respond with a documented answer — not a generic one.
The game content those studios supply in our lobby is available for you to access under these terms. These terms cover your right to access that content. The studios' own licensing and content agreements operate separately and are not part of your account agreement with us.